Important Information
System Backups
For those clients that remain on-premise rather than being in the Cloud (see below for the benefits) it is important that you check your backups are happening regularly and securely. We would hate to have a client coming to us with a dead computer only to find that they have no useable backup for us to use to restart them.
If you are concerned about your backup regime, please contact the Delivery Software Helpdesk who can check how your backups are configured so you can ensure they are being taken.
If you want Delivery Software to be responsible for taking your backups, please contact George and he will be happy to discuss moving you to our Cloud SaaS solution.
Support Hours
Just a reminder that our official Support Hours, and the basis upon which we levy monthly/annual support fees are Monday to Friday 8.00am to 5.00pm and Saturday 9:00am to 3.00pm. This excludes Public Holidays.
An increasing number of clients are trying to contact us outside these hours, please try to ensure that all business-critical operations are completed within these hours.
While we appreciate that the nature of the work our clients undertake, can mean that the need for assistance arises outside these times. Our Team may occasionally check the online chat system for notified issues out of these hours, but this is purely on an ad hoc and very much voluntary basis.
Benefits of moving to the cloud
All new clients, and more and more existing clients are using their Paragon software hosted in the cloud (Software as a Service or more commonly referred to as SaaS). But what has led to this shift away from having the software installed on local PCs or local network systems?
There are a whole host of good business reasons.
- Reduced IT management costs – We look after the computer environment that runs our software. You simply need devices which can connect to the internet. As a result, we can significantly reduce or in some cases completely take away the headache of managing your core IT infrastructure and associated costs
- Flexibility of where you work and how you access your systems – Having your software installed in our AWS cloud, means it is accessible 24/7 from any location with suitable internet access and a portable device (Windows/Mac)
- Business continuity – If you can’t get to the office, or your in-office IT is compromised (fire, theft, flood, power outage etc) you can still access your system from any internet connected alternate location.
- Scalability –Traditional computing often means that your business growth requires expensive ‘step changes’ in infrastructure, storage, processing capability etc. With a SaaS solution, you can increase your IT capability as easily as turning a dial. You just pay for what computing capability you need, when you need it.
- Backup – we automatically take a daily backup of your data providing peace of mind that in the event of an issue arising which needs data reinstating, we can go back 30 days.
- Access to new features – Some of the exciting new features being released are only able to work in the cloud. These include being able to pre-authorise credit cards facilitating weekly payment collection and instant sign up for new clients.
Speak to us about how we can help you make that journey to the cloud.
WHAT'S NEW...
YourMoo
We still have many clients to upgrade to the latest version, please bear with us as we work through the list.
A new feature in the latest version is the ability to set separate cut off times based on customer type. If you would like to benefit from this feature, please contact support.
Instant Sign Up using Open Banking via GoCardless
We’re excited to announce a new “Instant Sign Up” option on the updated version of YourMOO. We’ve heard your feedback about losing potential customers due to the manual registration process, and this new feature is designed to address that.
New customers can now visit your website and browse products on YourMOO. The process begins with them entering their postcode to confirm delivery availability in their area. Once confirmed, they can fill their cart with one-off or recurring orders, check out, and pay for products using Open Banking via GoCardless. A Direct Debit mandate is also set up during this process for any future payments.
This streamlined process allows customers to complete their order and be ready for delivery without any authorisation delays.
YourMOO App
Don’t forget we now can also provide a mobile app to accompany the fantastic new version of YourMOO, available on both IOS and Android. Get in touch with George for pricing.
Paragon Web
We continue to move more and more features over to Paragon Web.
New additions include
- Customer Page
- Change Log
- Over the phone Stripe Card Payments
- Save orders across multiple weeks
- Discounts
- Export Transaction History, PDF or Excel
- Add Product Groups
- Add Products
- Round and Driver Management
- Delivery Sequence Modification. Drag and drop single customers into a new position
- Email Template Management
Coming Soon!
- Instant Sign Up using Stripe
- Delivery Charges
- Summary on the Day Debrief Screen
- Payment on Order
Customer Satisfaction
An increasing number of clients take the time when they receive their ticket closure email to let us know what they thought of the team’s service. With 92% of clients reporting “Great Service” and no “Room for Improvement” replies so far this year, the support team is doing a fantastic job.
