Company News
Bailey Jones promoted to Support Manager
We are pleased to announce that Bailey Jones has been promoted to Support Manager. Many of you will already know Bailey from your dealings with our support team. In his new role, he will lead the team and help us continue to provide the service you rely on. Please join us in congratulating Bailey on his promotion.
Support Hours
Just a reminder that our official Support Hours, and the basis upon which we levy monthly/annual support fees are Monday to Friday 8.00am to 5.00pm and Saturday 9:00am to 3.00pm. This excludes Public Holidays.
An increasing number of clients are trying to contact us outside these hours, please try to ensure that all business-critical operations are completed within these hours.
While we appreciate that the nature of the work our clients undertake, can mean that the need for assistance arises outside these times. Our Team may occasionally check the online chat system for notified issues out of these hours, but this is purely on an ad hoc and very much voluntary basis.
An increasing number of clients are trying to contact us outside these hours, please try to ensure that all business-critical operations are completed within these hours.
While we appreciate that the nature of the work our clients undertake, can mean that the need for assistance arises outside these times. Our Team may occasionally check the online chat system for notified issues out of these hours, but this is purely on an ad hoc and very much voluntary basis.
Benefits of moving to the cloud
All new clients, and more and more existing clients are using their Paragon software hosted in the cloud (Software as a Service or more commonly referred to as SaaS). But what has led to this shift away from having the software installed on local PCs or local network systems?
There are a whole host of good business reasons.
- Reduced IT management costs – We look after the computer environment that runs our software. You simply need devices which can connect to the internet. As a result, we can significantly reduce or in some cases completely take away the headache of managing your core IT infrastructure and associated costs
- Flexibility of where you work and how you access your systems – Having your software installed in our AWS cloud, means it is accessible 24/7 from any location with suitable internet access and a portable device (Windows/Mac)
- Business continuity – If you can’t get to the office, or your in-office IT is compromised (fire, theft, flood, power outage etc) you can still access your system from any internet connected alternate location.
- Scalability –Traditional computing often means that your business growth requires expensive ‘step changes’ in infrastructure, storage, processing capability etc. With a SaaS solution, you can increase your IT capability as easily as turning a dial. You just pay for what computing capability you need, when you need it.
- Backup – we automatically take a daily backup of your data providing peace of mind that in the event of an issue arising which needs data reinstating, we can go back 30 days.
- Access to new features – Some of the exciting new features being released are only able to work in the cloud. These include being able to pre-authorise credit cards facilitating weekly payment collection and instant sign up for new clients.
Speak to us about how we can help you make that journey to the cloud.
What’s new!
Delivery Surcharges
You can now set up delivery charges in Paragon based on the value of a customer’s delivered products. Delivery costs can be difficult to recover when a customer places a low-value order, particularly on a longer round.
You can create different Delivery Charge Schemes and assign customers to the appropriate scheme. If the value of a delivery falls below the threshold you have set, Paragon automatically adds the charge to the customer’s invoice. This gives you a way to keep product prices competitive while accounting for the cost of smaller deliveries.
Paragon Web
Day Debrief
We have improved the Day Debrief screen with a summary of the day. You can now also end the day or end the week directly from this screen.
Sales Reports
Invoiced Sales and Delivered Sales reports are now available in the Reports section of Paragon Web.
YourMOO Usage Reporting
We have improved YourMOO usage reporting to make it easier to review how customers are using the portal.
Choco Integration
- New API links to Choco AI Hubs:
- Orders
Automatically import orders sent to you through email, WhatsApp or voicemail - Customers
Easily see key information about your customers - Sales
Quickly see big winners and losers and react before it’s too late
- Orders
Instant Sign-Up using Stripe
Instant Sign-Up using Stripe is now complete. If you would like to offer this option to new customers, please contact us to discuss the setup.
YourMOO App
Don’t forget we now can also provide a mobile app to accompany the fantastic new version of YourMOO, available on both IOS and Android. Get in touch with George for pricing.
Coming Soon!
- Payment on Order
- Stock Control via Paragon Web
- Paragon-to-Paragon EDI
- ‘Move Customer to Another Round’ to automatically move deliveries between changes of delivery days
Customer Satisfaction
An increasing number of clients take the time when they receive their ticket closure email to let us know what they thought of the team’s service. With 85% of clients reporting “Great Service” from July – September, the support team are doing a fantastic job.
